Warranty:For all our own products, we provide 90 days on Labor and 1 year on Parts Warranty within 90 days from the purchase date, the warranty only cover the defective problem due to the material and assembling quality problem, it does not cover the damage due to misuse unreasonable use neglect accident internal calibration tampering improper and unauthorized service or other causes not arising out of defects in material or workmanship. During the above 90 days warranty period, if the case fails to work properly when used under normal conditions, we will repair, or at our option, replace it free of charge. The customer must pay for the cost of sending the product to us. We will pay for the cost of returning the repaired or replaced product to customer. To obtain warranty services, please return the product in its original or similar safe packaging with original sales receipt copy enclosed. Please ship UPS or similar courier service to:
3801 W 44th Street
Chicago, IL 60632
Only merchandise received within thirty (30) days will be given return consideration. Requests to return goods will be reviewed by . Approval must be obtained PRIOR to any return of merchandise. Details must be provided as to the reason for the return, quantity involved, invoice copy and your purchase order number. Once return has been authorized and merchandise received by us, credit or refund will be issued. Products must be in original packaging, include a copy of our invoice and be returned freight pre-paid. Returns incur an inspection and restocking charge (minimum $25.00 and less than 20% of invoice amount). Only full cartons will be accepted and any non-saleable merchandise will be deducted from exchange, credit or refund amounts.
**Return condition does not cover the items was special ordered or with customized requirements.
Title to merchandise passes to purchaser when delivered to carrier. Carrier acknowledges receipt of merchandise properly packaged and in good condition. It is the purchaser's responsibility to note any visible or concealed damages, shortages, or overages on the delivery receipt IMMEDIATELY UPON DELIVERY and to initiate the claims process with the delivering carrier.
If any damage is noticed when merchandise is unpacked:
- 1. Instruct delivering carrier to note nature and extent of damages on freight bill.
- 2. Notify carrier's office of damages and request inspection of merchandise. Do not destroy packing materials until delivering carrier has inspected merchandise and the claim file
- 3. FILE CLAIM FOR DAMAGES AT ONCE! Filing a claim with the delivering carrier will allow you to make an adjustment for full value or replacement of merchandise.